Everyone can agree that most people hate receiving too many emails, especially if they’re not interesting or irrelevant. Without quality and relevant content, subscribers can easily become inactive which means brands need to have re-engagement tactics in place. It’s important to impress upon your audience why they’re not wasting their time opening and reading your emails.
Customer service forms the backbone of any business and plays a vital role in brand awareness as well as brand loyalty. A live chat feature on a website can help improve how customers experience a brand online. As it stands, customer experience can ultimately dictate the direction of brand image whether it’s positive or negative.
Today, live chat is one of the most important communication tools between brands and their customers. It offers real-time, prompt customer response while having the highest satisfaction level compared to email and phone. Let’s take a look at why it has become a necessity and how you can add it to your website.
In the world of email marketing, sending content to email lists is vital but it requires careful planning and execution. Anyone working in the corporate world is often inundated with loads of emails. While some emails may be interesting and relevant, many lack the quality to make a true impact on engagement.
Some may use confusing terminology, many are too short, too long, or don’t have the appropriate tone for the targeted audience. Not creating quality email content can waste time and budget without impacting a brand’s effectiveness.
With so much focus placed on web performance and optimisation, content distribution networks (CDN) are vital for delivering content. These networks can help your business perform better, reduce costs and retain more customers.