Creating Your Customer Success Journey

customer success journey

As a business owner, it’s important to understand your customer success journey as it will have a profound and direct impact on your brand. While there are several overly complicated definitions of a customer success journey, it all comes down to ‘delivering exceptional outcomes and experiences while being able to accurately measure results.’

Customers are often anxious when making an online purchasing decision but it involves more than saving a few quid. There is intent behind every purchase and customers need help making the right choice. Getting your message across to the right people and encouraging them to take action is all part of creating a customer success journey.

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Marketing Automation And The Personalisation Effect

marketing automation

Whether we like to admit it or not, automation plays a major role in our 21st-century lives. From marketing automation and email apps to Siri and Alexa helping us schedule our calendars to smart homes turning our lights on and off. Not to mention the technology that enables your car to almost park itself or remind you of a vehicle in the blind spot.

If we accept that automation is in our personal lives, why are so few companies really optimising it for business? It comes down to the simple fact that business owners want to be in control. They want to create, manage and adapt customer experiences themselves as some believe that marketing automation is less personable.

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Branding Guide For Small Business Owners

branding

Do you own a small business and are you struggling to get your brand out there? Looking to increase sales or build a larger loyal customer base? To be successful, you have to know how branding works and why it’s especially important for small businesses.

Truth is, the struggles of a small business are real and you are not alone. Heck, even your competitors have challenges they need to overcome just as you do. Good news is that you can fix (or avoid) most of these issues through branding which has several benefits which we will explore in this article.

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Marketing Tactics For 2020 Part One: Are You Ready For The New Year?

marketing tactics

Marketing tactics are constantly on the minds of digital marketers across the globe, especially considering how often things change. New marketing trends seem to appear out of nowhere and can happen yearly, quarterly and sometimes even monthly. These trends affect a brand’s marketing tactics or techniques in terms of how to attract, connect and market to a target audience.

There’s no denying that we are moving toward a world where technology will form an integral part in every aspect of our daily lives. It’s not enough to only keep updated as real success comes from staying ahead of the changing marketing trends. With the New Year just around the corner, what are the best marketing tactics for 2020?

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