Online reputation management is becoming increasingly important for businesses around the world and the way you handle yours is pivotal. Putting it plainly, online reputation management (ORM) means taking control of online conversations between your business and potential customers.
While one should never expect bad things to happen, anticipating certain situations is a given. In business, things break or need tweaking which you can fix later but that approach doesn’t work for your online reputation. You should always give your company’s digital presence enough time and attention before a crisis hits.
People give feedback in different ways and when handled incorrectly, could harm your business. Many new and existing customers rely on online reviews from other customers when buying products and for that reason, it is essential to maximise positive reviews without ignoring negative ones. You need to handle negative reviews in such a way that it won’t put others off. Here, we look at four ways in which you can protect and improve your business.
For the most part, Online Reputation Management (ORM) is easy to define. It means taking control of the online conversation between your business and potential customers. Online reputation management is becoming increasingly important for businesses, so the way you handle yours is paramount.
The techniques and strategies behind it ensure that people find the right information when they look for you online. Effective online reputation management will help create a balance and counter misleading trends allowing you to be prepared for anything. We’ll show you a few simple ways to improve your online reputation including Google Alerts. But first, let’s take a look at why feedback (good or bad) is so important. Continue reading →
Blogs, social media and video are all parts of the digital marketing mix and they’re all aimed at increasing engagement. Engagement, which if successful can bring increased interest, brand awareness and loyalty and ultimately – sales!
So how do you get people to engage with you in a digital world? Well, one of the main areas is content. You may already know about content marketing and its importance in the online world. You may already have a blog and share the posts on social media, but have you really thought about the content you’re putting out there? Is it talking to the right people? Is it saying the right thing? Continue reading →
Customer surveys are a great way to understand your customers’ mindset, which makes it easier to tailor your products and services to your target market. When used well, surveys will give you a great deal of information about your customers and will make them feel that you are interested in their opinions. However, there are several mistakes that businesses often make when setting up their surveys.
This dos and don’ts list will help you avoid them!
…make your surveys short and concise. While customers are often willing to engage in surveys, they won’t want to spend hours doing so. The most common consumer complaint about online surveys is that they are long and boring. So stick to the key questions and word them well. Continue reading →